08th September 2022

TalkTalk Group announces changes to its Wholesale Division

We’re making some exciting changes to our wholesale division which will allow us to better support the needs of our Partners.

Earlier this year, Virtual1 was acquired by TalkTalk Group. The acquisition presented an exciting opportunity for Virtual1 to strengthen TalkTalk Wholesale Services platform offering with our award-winning portals, automation and sophisticated API capabilities, whilst also allowing the group to increase our scale as a national provider of ethernet solutions.

Now the transaction is complete, it has allowed us to focus on how we can better support the requirements of our now increased wholesale Partner base.

Evolving to better meet customer needs

In an ever-changing and competitive market, we have seen customer needs evolve faster than ever over the last few years. We know that customers across consumer and business markets have very different requirements when it comes to connectivity, and to support the growth of our Partners operating across these different markets, we need to provide specific solutions and expertise to address these different needs.

That’s why we’re pleased to announce that we’re evolving our wholesale division into two separate business units to better support the needs of both our wholesale consumer Partners and our wholesale business Partners.

Supporting our wholesale business Partners

Virtual1 CEO, Tom O’Hagan will be leading the new business unit which will specialise in the wholesale B2B market. By combining Virtual1’s unrivalled capability in automation, sophisticated API capabilities and leading-edge portal experience, with TalkTalk Wholesale Service’s national scale, our vision is to become the fastest growing provider of Software Defined High Bandwidth services in the Wholesale B2B market.

Tom’s leadership team will be made up of a combination of the existing Virtual1 and TalkTalk Wholesale Services leadership teams, and we will continue to go to market under both the Virtual1 & TalkTalk Wholesale Services brands.

Supporting our wholesale consumer Partners

Through leveraging our extensive experience in the wholesale consumer market, we are introducing a new specialist division that is focused on maximising value for our consumer wholesale Partners.

Current Managing Director of TalkTalk Wholesale Services, Nick Gunga, will move across to lead this new business unit, whose vision for this division is to become the fastest growing provider of connectivity in the wholesale consumer market.

Maximising value for our Partners

Our Partners are at the heart of everything we do and we are confident that by investing in these two new business units, with their distinct and specialised focus on the customer’s requirements, it will enable us to stay closer to the ever-evolving needs of our Partners and their customers. We will be foused on what our Partners really need, enabling us to become easier to do business with and, ultimately, provide the solutions our Partners need to maximise value for their customers.